At Air Gear Auto, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make the return process as easy as possible. Please review our refund and returns policy below:
Returns
If you would like to return an item, you can do so within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Items that have been used, damaged, or altered may not be eligible for return.
To initiate a return, please contact our customer service team at info@airgearauto.com with your order number and details of the item(s) you wish to return. Our team will provide you with the return instructions and a return shipping address.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return requirements. If the item is approved, we will process your refund, and a credit will automatically be applied to your original payment method within 7-10 business days.
Please note that the original shipping costs are non-refundable. You will also be responsible for covering the return shipping fees unless the return is due to an error on our part (e.g., wrong or defective item).
Late or Missing Refunds
If you haven’t received a refund after the stated processing time, first check your bank account or contact your credit card company as processing times can vary. If you’ve done this and still haven’t received your refund, please contact us at info@airgearauto.com, and we’ll be happy to assist you further.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at info@airgearauto.com within 7 days of receiving your order. We will guide you through the exchange process and ensure a quick resolution.
Non-Returnable Items
Certain items are not eligible for return, including:
Gift cards
Clearance or final sale items
Customized or personalized products
Return Shipping Costs
Unless the return is due to a product defect or error on our part, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
Contact Us
If you have any questions about our refund and returns policy or need assistance with your return, please reach out to us at info@airgearauto.com or call our customer service at +1-929-368-4914. We’re here to help!
Thank you for shopping with Air Gear Auto. We value your business and are committed to ensuring you’re satisfied with your experience.
